Pure Aromatherapy for Body, Mind & Spirit


Privacy Policy

Effective March 4, 2019


Service: Service is https://biosourcenaturals.com/ website operated by Biosource Naturals LLC.

Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Information Collection, Retention and Use

Data Collection: We collect information such as name, address, telephone and email after purchases have been made with our Service.  We do not collect credit card information as this is securely managed by a third party, Authorize.Net. Their Privacy Policy can be viewed at https://www.authorize.net/company/privacy/.

We hold this information privately and do not share or sell it with other parties. We may use this data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Email: We will use your e-mail address only when we are confirming your order, when you have signed up for our promotions or when you have requested to subscribe to updates from us.  We do not make our email list or mailing list available to other companies.  You can unsubscribe to our email marketing with one unsubscribe click at the bottom of the messages via Constant Contact.

Behavioral Remarketing: We use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Retention of Data: We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Security of Data

Security of Data: The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Links to Other Sites: Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy: Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information.

Disclosure of Data

Disclosure for Law Enforcement: Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements:  We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Biosource Naturals.
  • To prevent or investigate possible wrongdoing in connection with our Service.
  • To protect the personal safety of users of our Service or the public.
  • To protect against legal liability.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Quality Policy & Statement

Our mission is to provide therapeutic aromatherapy for body, mind and spirit. Sometimes an essential oil will smell different from lot to lot depending upon the last batch distillation harvest.  Seasonal growing conditions, weather patterns, harvest times can impact a plant and its essential oil.  This is similar to grape crops and how wines can vary from the same vineyard from year to year. If a product does not meet your expectations, please let us know within 30 days of purchase for a full refund.

Shelf Life and Storage Guidelines

Exact shelf life varies depending on storage conditions.  It is recommended that all essential oils are stored in a dark, closed, cool place and remain in amber glass.

Following are guidelines which are understood in the essential oil industry. Many essential oils will be stable from 3-8 years except for citrus oils which are stable for one to two years.  Some oils actually improve with age such as patchouli, sandalwood, vetiver, myrrh, frankincense, spikenard and rose. If an essential oil begins to appear cloudy, thicker, or if it smells more acidic, it has likely begun to oxidize and should be replaced.

Return Policies

You have 30 days from the date of shipment to return your purchase for a refund. Orders $150 or more need prior authorization and will have a 25% return fee.

Return Instructions

Please send the item for which you would like a refund to the address below.  Please include your contact information as well as your original order number or order date. Refunds will be issued within 7-10 days of receipt of merchandise.  Bio Source Naturals cannot be responsible for returned merchandise that is not received.  Customers may want to send returns by a traceable means of shipment.  

Return Address

Bio Source Naturals, Returns
P.O. Box 236
New Boston, MI 48164 USA
Questions About Returns? CALL 1-877-577-8223 and leave a message regarding the return.

Loyalty Rewards Terms & Conditions  

Once registered, customer may earn purchase points, 1 point for each $1 spent as well as referral points and coupons when referred friends purchase. Points cannot be converted for cash and are only valid for use on the BioSource Naturals website store. BioSource Naturals reserves the right to reduce points if unusually large orders are placed and then returned.

Contact Us

Email us at [email protected]